RAL Alternative Dispute Resolution

Alternative Dispute Resolution encompasses mediation, conciliation and arbitration. It allows the user to resort to official entities to help resolve or direct any conflict before opening a litigious process in a court. In compliance with the legislation in force, Law No. 144/2015, of 8 September, we inform you that, in the event of a dispute, the user may resort to an Alternative Consumer Dispute Resolution Entity:


Rua Damião de Gois, 31 – Store 6
4050-225 Porto
Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: cicap@cicap.pt / Web: www.cicap.pt

The consumer can also use an online dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence for dispute resolution relating to contractual obligations resulting from online sales or service contracts.

More information at the Consumer Portal www.consumidor.pt.


Last update date: This information was updated on January 2, 2018.